New Calls Failing to Connect in AU1, AU2 and AU3Resolved
2026-04-22
AU carriage intermittent issuesResolved
Australia
2026-02-26
Payment IVR failuresResolved
Payment IVR
2025-12-15
Call failures in AU1 RegionResolved
SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Issue with Inbound and Outbound calls in AU regionResolved
SIP Trunking for Microsoft TeamsSIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice GatewayVoice Gateway
2025-09-30
Payments API availabilityResolved
Production Payments API
2025-09-16
Calls not connecting correctly in AU and NZResolved
AustraliaNew Zealand
2025-09-08
Call quality issues for Payments services in AustraliaResolved
2025-08-04
Payment IVR - Unable to get into Secure ModeResolved
AU1 Call Failures and Longer than Usual Connect TimesResolved
2025-05-05
ServiceDesk Portal Logon IssueResolved
Support Services
2025-04-07
Payment Services Issues - 07 April 2025Resolved
Hosted Payments PageProduction Payments API
2025-03-05
IVP Intermittent Call Failures / Degraded Service - 05/03/2025Resolved
SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)