✅

One or more components are currently experiencing issues on Vonage Contact Centre (VCC).

Is Vonage Contact Centre (VCC) down? Vonage Contact Centre (VCC) Outage current Vonage Contact Centre (VCC) status

Live Status

Operational

↗ Official Status Page 🔔 Get Notified 🚨 Report an Outage

System Components

Live status of all service components, pulled directly from the official status page

Currently Affected

Affected Components

Outbound Voice Interactions
EMEA - Frankfurt
EMEA - London
Outbound Voice Interactions

Component

Status

All Components

Salesforce Voice (Service Cloud Voice) - ✔️
SMS - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️
WebRTC - ✔️
ZenDesk Integration - ✔️
Statistics / Reporting - ✔️
ServiceNow Integration - ✔️
VCC Platform Supervisor & Admin - ✔️
Salesforce Voice (Service Cloud Voice) - ✔️
Workforce Management (WFM) - ✔️
Workforce Management (WFM) - ✔️
Zoho Integration - ✔️
VCC Mobile - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️
PCI Payments - ✔️
VGIS / Customer 360 - ✔️
VGIS / Customer 360 - ✔️
PCI Payments - ✔️
Agent Workspace - ✔️
Connect (Dialer) - ✔️
APIs - ✔️
VGIS / Customer 360 - ✔️
Community Hub - ✔️
Knowledge - ✔️
ContactPad - ✔️
Online Documentation - ✔️
Workforce Management (WFM) - ✔️
ContactPad - ✔️
Outbound Voice Interactions - ❌
Agent Workspace - ✔️
Zoho Integration - ✔️
ServiceNow Integration - ✔️
Agent Workspace - ✔️
Community Hub - ✔️
Statistics / Reporting - ✔️
Statistics / Reporting - ✔️
Online Documentation - ✔️
Zoho Integration - ✔️
SAP Integration - ✔️
PCI Payments - ✔️
Operator Connect - ✔️
EMEA - Frankfurt - ❌
Omnichannel Interactions - ✔️
Conversation Analyzer - ✔️
Conversation Analyzer - ✔️
Agent Workspace - ✔️
Agent Workspace - ✔️
Operator Connect - ✔️
ContactPad - ✔️
Online Documentation - ✔️
AI Studio Virtual Assistant - ✔️
ServiceNow Integration - ✔️
Agent Workspace - ✔️
ContactPad - ✔️
VCC Platform Supervisor & Admin - ✔️
Omnichannel Interactions - ✔️
Salesforce Voice (Service Cloud Voice) - ✔️
PCI Payments - ✔️
Inbound Voice Interactions - ✔️
VGIS / Customer 360 - ✔️
Agent Workspace - ✔️
VGIS / Customer 360 - ✔️
ZenDesk Integration - ✔️
WebRTC - ✔️
Statistics / Reporting - ✔️
Community Hub - ✔️
PCI Payments - ✔️
SMS - ✔️
ServiceNow Integration - ✔️
Agent Workspace - ✔️
VGIS / Customer 360 - ✔️
PCI Payments - ✔️
EMEA - London - ❌
SMS - ✔️
ZenDesk Integration - ✔️
Online Documentation - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️
Workforce Management (WFM) - ✔️
Agent Workspace - ✔️
Outbound Voice Interactions - ❌
Connect (Dialer) - ✔️
SMS - ✔️
APIs - ✔️
Salesforce.com Integration - ✔️
AI Studio Virtual Assistant - ✔️
Salesforce Voice (Service Cloud Voice) - ✔️
Inbound Voice Interactions - ✔️
APAC - Singapore - ✔️
APIs - ✔️
Community Hub - ✔️
Outbound Voice Interactions - ✔️
Agent Workspace - ✔️
Zoho Integration - ✔️
AI Studio Virtual Assistant - ✔️
Connect (Dialer) - ✔️
Conversation Analyzer - ✔️
Connect (Dialer) - ✔️
ZenDesk Integration - ✔️
VCC Mobile - ✔️
Conversation Analyzer - ✔️
ServiceNow Integration - ✔️
Inbound Voice Interactions - ✔️
WebRTC - ✔️
Conversation Analyzer - ✔️
Outbound Voice Interactions - ✔️
Connect (Dialer) - ✔️
WebRTC - ✔️
Online Documentation - ✔️
NAM - Richmond - ✔️
WebRTC - ✔️
Community Hub - ✔️
ContactPad - ✔️
APIs - ✔️
AI Studio Virtual Assistant - ✔️
APIs - ✔️
Outbound Voice Interactions - ✔️
Workforce Management (WFM) - ✔️
SAP Integration - ✔️
Community Hub - ✔️
VCC Platform Supervisor & Admin - ✔️
Operator Connect - ✔️
SMS - ✔️
VCC Mobile - ✔️
Agent Workspace - ✔️
ServiceNow Integration - ✔️
AI Studio Virtual Assistant - ✔️
Conversation Analyzer - ✔️
ZenDesk Integration - ✔️
AI Studio Virtual Assistant - ✔️
ZenDesk Integration - ✔️
Omnichannel Interactions - ✔️
Statistics / Reporting - ✔️
Omnichannel Interactions - ✔️
VCC Mobile - ✔️
Knowledge - ✔️
Outbound Voice Interactions - ✔️
Operator Connect - ✔️
SAP Integration - ✔️
VGIS / Customer 360 - ✔️
Knowledge - ✔️
Connect (Dialer) - ✔️
VGIS / Customer 360 - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️
SAP Integration - ✔️
Salesforce Voice (Service Cloud Voice) - ✔️
Inbound Voice Interactions - ✔️
SAP Integration - ✔️
Knowledge - ✔️
VGIS / Customer 360 - ✔️
Salesforce.com Integration - ✔️
SAP Integration - ✔️
Online Documentation - ✔️
Salesforce Voice (Service Cloud Voice) - ✔️
SMS - ✔️
VGIS / Customer 360 - ✔️
VGIS / Customer 360 - ✔️
Zoho Integration - ✔️
Knowledge - ✔️
Omnichannel Interactions - ✔️
Operator Connect - ✔️
Salesforce.com Integration - ✔️
Zoho Integration - ✔️
Inbound Voice Interactions - ✔️
VGIS / Customer 360 - ✔️
Salesforce.com Integration - ✔️
VCC Mobile - ✔️
Inbound Voice Interactions - ✔️
Workforce Management (WFM) - ✔️
VCC Mobile - ✔️
Omnichannel Interactions - ✔️
ContactPad - ✔️
Salesforce.com Integration - ✔️
Statistics / Reporting - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️
Agent Workspace - ✔️
VCC Platform Supervisor & Admin - ✔️
APAC - Sydney - ✔️
Knowledge - ✔️
WebRTC - ✔️
APIs - ✔️
Operator Connect - ✔️
Salesforce.com Integration - ✔️
VCC Platform Supervisor & Admin - ✔️
VCC Platform Supervisor & Admin - ✔️
NAM - Portland - ✔️
Integrated Experience (ContactPad embedded in VBC) - ✔️

fragnate-api

fragnate-webapp

fragnate-api

Component Status

API Operational

Website Down

Auth Service Degraded

Payments Operational

fragnate-webapp

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